Terms of service

B2C  |  B2B  |  Shopify Online Store  |  SADC

 

 

1. About Us — ECT Act s43 Mandatory Disclosure

Section 43(1) of the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") requires us to display the following information on our website. Failure to do so would entitle you to cancel your agreement within 14 days of receiving your goods or services.

 

2. Definitions

In these Terms, the following words have the meanings set out below:

 

3. Acceptance and Formation of Contract

3.1  How a Contract is Formed

Our Store constitutes an invitation to treat — a display of products at stated prices. A legally binding contract of sale is formed only when:

1. You add a product to your basket and proceed to checkout;

2. You submit your order by clicking "Place Order" or equivalent;

3. We send you an order confirmation email acknowledging receipt of your order and payment.

An order confirmation email is acknowledgement of receipt, not acceptance. We reserve the right to cancel and refund an order after confirmation where: stock is unavailable; a pricing error occurred (see Section 5.4); the order cannot be fulfilled within the ECT Act s46 30-day period; or the order raises fraud or compliance concerns. We will notify you promptly in any such case and refund you in full.

3.2  Who May Purchase

You must be:

• At least 18 years of age, or have the written consent of a parent or guardian;

• Legally capable of entering into binding contracts under South African law;

• Purchasing for a lawful purpose.

Business customers represent and warrant that the individual placing the order has authority to bind the business entity named in the account.

3.3  Electronic Contract Validity

In accordance with ECT Act s22, agreements concluded electronically through our Store are valid and legally binding. The electronic record of your order, the order confirmation email, and the tax invoice issued by us together constitute the written record of the contract between us.

 

4. Accounts

4.1  Account Registration

You may browse our Store as a guest, but an account is required to check out, view order history, and access wholesale pricing. When registering:

• Provide accurate, complete, and current information;

• Choose a secure password and keep it confidential;

• Notify us immediately at info@all-quip.co.za if you suspect unauthorised use of your account;

• You are responsible for all activity that occurs under your account.

4.2  Wholesale / Gorilla Accounts

B2B customers may apply for a Gorilla Wholesale account to access trade pricing. Wholesale account approval is at All-Quip's sole discretion. By applying, you agree that:

• Wholesale pricing is for resale or business use — not for personal retail purchases disguised as B2B;

• Wholesale pricing, margins, and terms are confidential and may not be shared with third parties;

• All-Quip may terminate a wholesale account at any time with 30 days' notice, or immediately in cases of misuse or breach of these Terms.

4.3  Account Termination

We may suspend or terminate your account and refuse access to the Store if you breach these Terms, engage in fraudulent conduct, or misuse the Store. You may request deletion of your account at any time by emailing info@all-quip.co.za. Deletion will not affect completed orders or legal obligations already incurred.

 

5. Pricing, Products, and Payment

5.1  Prices and VAT

All prices displayed on the Store are in South African Rand (ZAR) and are inclusive of VAT at 15%, unless explicitly stated otherwise. Shipping costs are not included in the product price and are calculated and displayed at checkout before you confirm your order.

All-Quip is a VAT-registered entity (VAT No.: 4080 2474 24). A valid tax invoice in terms of the Value Added Tax Act 89 of 1991 will be issued for every purchase.

5.2  Product Descriptions and Accuracy

We make every effort to ensure that product descriptions, images, specifications, and certifications are accurate. However:

• Product images are representative and colours may vary slightly on screen compared to the physical product.

• Technical specifications (ATPV ratings, SANS certifications, GSM weights, composition percentages) are provided as supplied to us by Dromex and Barron/Kevro. Any material error will be corrected promptly.

• If a product you receive does not match its description on the Store, you are entitled to a full refund or replacement under CPA s55(3) — see our Returns & Refund Policy.

5.3  Stock Availability

Product listings reflect stock levels at the time of display. Stock availability can change between the time you view a product and the time you complete your order. If an item you have ordered is out of stock, we will notify you within 1 business day and offer you the choice to wait for restock, accept a substitute, or cancel for a full refund.

ECT Act s46(3) obligation: If goods are unavailable, we will immediately notify you and refund any payment within 30 days of notification.

5.4  Pricing Errors

We reserve the right to correct manifest pricing errors on the Store. A pricing error is a price that is obviously incorrect — e.g. a R5 000 arc flash garment listed at R5. If you place an order at an erroneous price that is clearly a mistake, we will contact you before processing and offer you the option to purchase at the correct price or cancel for a full refund. We are not bound to honour prices that are the result of a technical error, consistent with the principle established in South African common law regarding the snatching of a bargain.

5.5  Currency and Payment Methods

All transactions are processed in South African Rand (ZAR). We accept the following payment methods:

• Credit and debit card (Visa, Mastercard) — processed by Shopify Payments (Stripe) or PayFast;

• EFT / bank transfer — order held pending clearance, typically 1 business day;

• Instant EFT (PayFast);

• B2B account / purchase order — for approved trade account holders with pre-agreed terms.

Card payments are processed securely by our payment gateway. All-Quip does not store your card number. By placing an order, you confirm that you are the authorised holder of the payment method used.

5.6  VAT Invoices and Receipts

All-Quip will issue a valid tax invoice for every order, reflecting our VAT number (4080 2474 24), the nature and quantity of goods, and the VAT amount. Invoices are sent by email and are also available in your account order history. For B2B customers requiring invoices in a specific format for procurement systems, contact accounts@all-quip.co.za.

 

6. Orders and Fulfilment

6.1  Order Processing

Orders placed and paid before 12:00 (midday) on a business day are processed and dispatched the same day, subject to stock availability. Orders after 12:00 or on weekends and public holidays are dispatched the next business day. See our Shipping Policy for full delivery zone timeframes and rates.

6.2  ECT Act 30-Day Fulfilment Obligation

ECT Act s46(1): We undertake to fulfil every order within 30 days of payment receipt, unless we have agreed a different timeline with you in writing (e.g. for custom/branded orders). If we cannot fulfil your order within 30 days, you may cancel with 7 days' written notice and receive a full refund within 15 business days.

6.3  Cancellation Before Dispatch

You may cancel an unshipped order at any time before dispatch by emailing info@all-quip.co.za with your order number. We will refund the full amount (product + shipping) within 5 business days. Once an order has been dispatched, the Returns & Refund Policy governs your options.

6.4  Branded and Custom Orders

Orders for branded, embroidered, or custom products are subject to the following additional terms:

• Production commences only after you have approved the digital proof in writing (email confirmation is sufficient);

• Once production has begun, cancellation is not possible and no refund is available unless the product is defective or we fail to meet the agreed lead time;

• Lead times for branded orders (typically 5–15 business days) are confirmed in writing at order — this constitutes the agreed fulfilment period under ECT Act s46(1);

• See Section 8 and our Returns & Refund Policy for full branded product terms.

6.5  Bulk and B2B Orders

For bulk orders (10+ units of the same SKU) and B2B procurement orders:

• A formal quotation and purchase order process may apply;

• Lead times are confirmed per order;

• Bulk orders may be subject to split deliveries — All-Quip will advise in advance;

• Payment terms for approved trade accounts are governed by the separately agreed credit terms, which are incorporated into these Terms by reference.

 

7. Delivery and Shipping

Delivery is governed by our Shipping Policy, which forms part of these Terms and is available on our website. The key terms are summarised below.

7.1  Domestic Delivery

7.2  SADC Cross-Border Delivery

All-Quip ships to Namibia, Botswana, Lesotho, Eswatini, Zimbabwe, Mozambique, and other SADC countries by arrangement. Cross-border orders are subject to customs clearance in the destination country. Import duties, VAT, and any customs charges in the destination country are payable by the recipient. See our Shipping Policy for country-specific transit times.

7.3  Risk and Ownership

Risk in the goods passes to you at the point of delivery and acceptance (signature or confirmed proof of delivery). Ownership passes to you on full payment of the purchase price. If you have paid in full and the goods are lost or damaged in transit before delivery, we will replace or refund at your election — see our Shipping Policy for the claims process.

7.4  Delivery Address

You are responsible for providing a correct and accessible delivery address. All-Quip is not liable for failed or delayed deliveries caused by an incorrect address. Address correction after dispatch may incur a redirection fee charged by the courier.

 

8. Branded, Custom Products and PPE-Specific Terms

8.1  Branded and Embroidered Products

Products customised with your branding (embroidery, print, engraving, heat transfer) are non-returnable and non-refundable once production has begun, except where the product is defective or has been produced differently to the approved proof. By submitting an order for a branded product and approving the proof, you:

• Accept responsibility for the accuracy of all submitted artwork, text, names, and specifications;

• Warrant that you own or have the lawful right to use all submitted brand assets and logos;

• Acknowledge that screen colours may differ slightly from the physical output;

• Accept that minor production tolerances in embroidery placement (±5mm) are within industry standard and do not constitute a defect.

8.2  PPE Certification and Appropriate Use

Dromex and Barron PPE products sold through All-Quip are certified to specific South African (SANS), international (ISO, EN), and/or NRCS standards. By purchasing certified PPE, you acknowledge that:

• The product meets the stated standard at the time of manufacture and sale in its original, unmodified condition;

• Certification and protective performance are contingent on the product being used, stored, maintained, and disposed of in accordance with the manufacturer's instructions and applicable OHS legislation;

• All-Quip provides copies of SABS/SANS certification documents on request and supplies them as received from Dromex or Barron — we are not the certifying body;

• Modification, incorrect laundering, contamination, or physical damage to certified PPE may void its certification;

• All-Quip is not liable for workplace injuries or incidents arising from the misuse, incorrect selection, or modification of PPE beyond what is provided for under CPA s61 (product liability).

8.3  PPE Selection Responsibility

All-Quip provides product specifications, certification details, and technical data sheets to assist you in selecting appropriate PPE. However, the responsibility for assessing workplace hazards and selecting PPE appropriate to those hazards rests with the employer and the competent person responsible for occupational health and safety under the Occupational Health and Safety Act 85 of 1993 and relevant regulations. All-Quip's product information is not a substitute for a professional hazard assessment.

8.4  Arc Flash Equipment — Special Conditions

Arc flash protective equipment (including Dromex Arc range garments) carries additional conditions:

• Arc-rated garments must be laundered strictly in accordance with Dromex care instructions. Use of bleach, fabric softeners, or incorrect detergents may permanently compromise arc protection.

• Any garment that has been exposed to an actual arc flash event must be immediately removed from service and destroyed, regardless of visible condition. It must not be returned to All-Quip for credit or reuse.

• All-Quip will provide a Certificate of Destruction reference on request for compliance record purposes.

8.5  Fall Arrest Equipment — Special Conditions

Fall arrest harnesses, lanyards, and anchor equipment are safety-critical products subject to SANS 50361 and related standards:

• Equipment that has arrested a fall must be immediately removed from service and destroyed. It is not eligible for return, resale, or credit.

• Pre-use inspection by a competent person is mandatory before every use.

• All-Quip cannot accept returns of fall arrest equipment that has been deployed or is otherwise in doubt regarding its serviceability.

9. Returns, Refunds, and Warranty

9.1  Your Statutory Rights

Your rights under the CPA and ECT Act are not affected by these Terms. Specifically:

• ECT Act s44 — 7-day cooling-off right: You may return goods purchased online within 7 days of receipt for any reason, provided the goods are unused and in original packaging. You bear the cost of return shipping.

• CPA s56 — 6-month implied warranty of quality: All products carry an implied warranty. If goods are defective within 6 months, you may elect a refund, replacement, or repair at our cost.

9.2  All-Quip Voluntary Return Window

In addition to your statutory rights, we offer a 14-day voluntary return window for eligible unbranded, unused products. Full terms are set out in our Returns & Refund Policy, which is incorporated into these Terms.

9.3  Non-Returnable Products

The following products are non-returnable for change-of-mind reasons:

• Branded, embroidered, or custom products (once production has begun);

• Opened disposable PPE (gloves, masks, disposable coveralls);

• Safety footwear worn outside;

• Deployed fall arrest equipment;

• Arc flash garments exposed to an arc event;

• Products purchased in bulk (10+ units of the same SKU).

Defective products in any category are returnable under CPA s56 regardless of the above.

 

10. Intellectual Property

10.1  All-Quip Content

All content on our Store — including product descriptions, images, pricing, logos, category structures, and website design — is the property of All-Quip or our licensors (Dromex, Barron/Kevro, and other brand partners). You may not reproduce, copy, distribute, or commercially exploit any content from our Store without our prior written permission.

10.2  Customer-Submitted Artwork

By submitting artwork, logos, or design files to All-Quip for application to branded products, you:

• Warrant that you own or have a valid licence to use the artwork;

• Grant All-Quip a non-exclusive, royalty-free licence to use, reproduce, and apply the artwork solely for the purpose of fulfilling your branded order;

• Indemnify All-Quip against any intellectual property infringement claim arising from artwork supplied by you.

10.3  Supplier Brand Assets

Dromex and Barron/Kevro brand names, logos, and product images remain the property of their respective owners. All-Quip is an authorised reseller and uses these assets within the scope of its reseller agreements. Nothing in these Terms grants you any rights in or to Dromex or Barron brand assets.

 

11. Prohibited Use

You may not use our Store or services for any purpose that is unlawful, harmful, deceptive, or in breach of these Terms. Prohibited uses include:

• Placing fraudulent orders or using stolen or unauthorised payment credentials;

• Impersonating another person or entity, or misrepresenting your authority to act on behalf of a business;

• Using automated tools (bots, scrapers) to access the Store without our express written permission;

• Attempting to access, modify, or disrupt the Store's technology, security systems, or data;

• Reverse-engineering our pricing structure or systematically downloading product data for competitive intelligence purposes;

• Engaging in any conduct that violates the CPA, ECT Act, POPIA, or any other applicable South African law;

• Purchasing products for purposes that violate applicable OHS regulations (e.g. purchasing arc flash garments below the required ATPV rating for a known hazard class);

• Reselling products at a price or in a manner that misrepresents their certification status or origin.

 

12. Privacy and Data Protection

The collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on our website.

All-Quip processes personal information in accordance with POPIA (Act 4 of 2013). Key points:

• We collect only the personal information necessary to fulfil your order and manage your account;

• We do not sell your personal information to third parties;

• You have the right to access, correct, and request deletion of your personal information — submit requests to info@all-quip.co.za;

• By using our Store, you consent to the use of cookies as described in our Privacy Policy — you may adjust cookie preferences at any time via the cookie consent banner.

 

13. Limitation of Liability

13.1  General Limitation

To the fullest extent permitted by South African law:

• All-Quip's aggregate liability to you for any claim arising from these Terms or your use of the Store shall not exceed the total amount you paid for the order giving rise to the claim;

• All-Quip is not liable for any indirect, consequential, special, incidental, or punitive loss or damage, including loss of profits, loss of production, business interruption, or loss of data.

13.2  CPA and ECT Act Rights Preserved

Nothing in this limitation of liability clause limits or excludes rights that cannot be excluded under the CPA or ECT Act. In particular, your rights under CPA s56 (implied warranty of quality), CPA s61 (product liability), and ECT Act s44 (cooling-off) are not affected.

13.3  Product Liability — CPA s61

All-Quip acknowledges its obligations under CPA s61. As a distributor of Dromex and Barron products, we may have liability as part of the supply chain if a product causes harm due to a product defect. Where a product defect originates with the manufacturer (Dromex or Barron/Kevro), we will facilitate escalation of any product liability claim to the relevant manufacturer.

13.4  Website Availability

We do not guarantee that the Store will be available at all times, free of errors or interruptions. We are not liable for any loss arising from technical downtime, Shopify platform issues, payment gateway interruptions, or other factors outside our reasonable control.

13.5  Force Majeure

All-Quip is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, strikes, civil unrest, government restrictions, courier network failures, Shopify platform outages, or supplier stock unavailability. We will notify you as soon as reasonably possible and offer you the option to cancel for a full refund if fulfilment will be materially delayed.

 

14. Indemnity

You indemnify and hold harmless All-Quip, its members, employees, and agents from and against any claim, loss, damage, cost, or liability (including legal costs on an attorney-and-own-client scale) arising from:

• Your breach of these Terms;

• Your misuse of products purchased from All-Quip, including use contrary to manufacturer instructions or applicable OHS legislation;

• Artwork or intellectual property you submitted for branded orders that infringes third-party rights;

• Your provision of false or misleading information in connection with your account or any order;

• Any act or omission by any third party to whom you have provided products purchased from All-Quip.

 

15. Consumer Rights — Statutory Summary

This summary is provided for the benefit of consumer customers in accordance with CPA s49 (prominent disclosure of terms that limit consumer rights). Nothing in these Terms reduces the following statutory rights:

 

16. Dispute Resolution

16.1  Internal Resolution

Contact us first. Most disputes can be resolved quickly by contacting our support team at info@all-quip.co.za or calling +27 31 701 0090 during business hours. Reference your order number in all communications.

16.2  External Escalation

If we cannot resolve your dispute internally, you have the right to refer the matter to:

16.3  Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved through the above mechanisms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa. For B2B disputes where both parties are South African businesses, the parties agree to attempt mediation through the Arbitration Foundation of Southern Africa (AFSA) before initiating court proceedings.

 

17. B2B-Specific Terms

17.1  Application

This section applies to transactions between All-Quip and business customers (companies, close corporations, trusts, and natural persons purchasing for business purposes). Where there is any conflict between this section and the general consumer terms above, this section prevails for B2B transactions, except where the CPA grants rights to natural person employees as end users.

17.2  Purchase Orders and Quotations

All-Quip will issue a formal quotation on request for B2B orders. A quotation is valid for 5 business days unless stated otherwise. A quotation is not a binding offer — a contract is formed only upon All-Quip's acceptance of your purchase order and issuance of an order confirmation.

17.3  Credit Terms

Credit terms (30-day EOM, 30-day net, or other) are available to approved business accounts. Credit terms are subject to a separate credit application and agreement. Key terms applicable to all credit accounts:

• Payment is due on the date stated on the invoice. Late payment may attract interest at the prime lending rate published by the South African Reserve Bank plus 2% per annum, calculated monthly.

• All-Quip reserves the right to suspend supply on accounts that are overdue by more than 30 days.

• Ownership of goods does not pass until full payment is received, notwithstanding delivery.

17.4  Confidentiality of Wholesale Pricing

Trade pricing, discount structures, and credit terms communicated to B2B customers are confidential and may not be shared with third parties, competitors, or other suppliers without All-Quip's written consent.

17.5  Bulk Order Terms

Orders of 10 or more units of the same SKU are subject to the bulk order terms in our Returns & Refund Policy, including the restriction on change-of-mind returns. All-Quip recommends ordering samples before committing to bulk orders for new product types.

 

18. Third-Party Links, Platforms, and Content

Our Store may contain links to Dromex (dromex.co.za), Barron (barronclothing.com / barron.com), certification bodies, industry publications, and other third-party websites. These links are provided for convenience. All-Quip does not control third-party websites and is not responsible for their content, privacy practices, or accuracy. Visiting a third-party website is at your own risk.

Our Store is hosted on the Shopify platform. Shopify's own terms of service and privacy policy apply to your use of the Shopify infrastructure. All-Quip's data processing agreement with Shopify binds them to handle your information in accordance with POPIA standards.

 

19. Amendments to These Terms

All-Quip may update these Terms of Service from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new effective date;

• Sending an email notification to registered account holders for changes that materially affect their rights.

Your continued use of the Store after the effective date of any amendment constitutes acceptance of the updated Terms. If you do not accept the updated Terms, please stop using the Store and contact us to close your account.

We recommend bookmarking this page and reviewing the Terms periodically.

 

20. General Provisions

20.1  Entire Agreement

These Terms, together with our Returns & Refund Policy, Shipping Policy, and Privacy Policy (all incorporated by reference), constitute the entire agreement between you and All-Quip with respect to your use of the Store and the purchase of products, superseding all prior communications and representations.

20.2  Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

20.3  Waiver

All-Quip's failure to enforce any provision of these Terms on a particular occasion does not constitute a waiver of that provision and does not affect our right to enforce it in the future.

20.4  Assignment

You may not assign any of your rights or obligations under these Terms without All-Quip's prior written consent. All-Quip may assign its rights and obligations in connection with a business sale, merger, or restructuring, provided this does not adversely affect your rights as a consumer.

20.5  Language

These Terms are written in English. In the event of any conflict between an English version and any translated version, the English version prevails.

 

21. Contact Details